We offer a full money-back guarantee for all purchases made on our website.
If the received product is misprinted/damaged/defective, you are eligible for a full refund or exchange within 30 days of your purchase. Please notify us as soon as possible at firstname.lastname@example.org and send us at least 3 clear pictures of your faulty/damaged product within this period.
Once the problem has been verified, we will take care of the rest and send you the new product(s) with expedited shipping at no further cost for you.
Claims submitted after this time period may not be refundable regardless of the misprint/damage/defect.
After the 30-day period, you will no longer be able to receive a refund or exchange.
If an item is defective or damaged due to manufacturer error or if we ship you the wrong item, we will send a replacement to you. If you need to exchange it for the same item, send us an email at email@example.com.
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, please read carefully the description chart before making any order. All of our sizing information can be found directly on the product pages themselves. Also, you can access our sizing guide, which includes all of the sizing information for different products here.
Changes and Cancellations
If you wish to cancel an order or make changes to it, please send an email to firstname.lastname@example.org within 24 hours of placing the order. Once the fulfilment process has started, cancellation and changes cannot be made.
Late or Missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at email@example.com.
If there's an issue with your product, please submit a request through our quick and easy contact us page. You'll need your order number as well as the email address used to place the order.